Shipping & Returns

SHIPPING & RETURNS

MuseumMasters.gr can serve customers allover Greece and abroad. The cost of shipping varies from city to city and from country to country, according to the product you chose to purchase.  That is why we have formed a specific dispatching policy to be as fair as possible. 

Orders are shipped within 3 to 30 business days (depending on product availability). If we cannot deliver your order due to force majeure (strikes, extreme weather conditions, etc.) we will contact you to inform you. Once you complete your order, you will receive an e-mail confirming that we received your order. 

DELIVERY OF ORDERS

The delivery of your order is done through the following courier services:

- ELTA Door to door courier service, 

- Greek Post Office.

REFUNDS AND GUARANTEES

MuseumMasters.gr gives you ample time to be sure that you have made the right choice. If for any reason you are not completely satisfied, you have the right to return the product or products purchased within 10 calendar days of receipt, for replacement or refund, depending on your choice. Simply return the products by mail at the following address:

Philippakis Art / MuseumMasters.gr 

13, IOANNINON STR. 

173 42 AG. DIMITRIOS

ATHENS, GREECE

In this case you will be charged only with the returning costs.

RETURN OF ORDERS

Returns are accepted only if the items you wish to return are intact and in their original packaging, along with the sales receipt or invoice. To avoid any inconvenience, you should carefully check the product when delivered in order to detect any obvious defects or errors. To ensure the return or exchange of a product, it is compulsory to follow the return procedure described above. Also, items that are returned incomplete, damaged or soiled are in no case accepted, exchanged or refunded.

Return and refund does not apply for the metal coating of your personal items, since you have been informed from the beginning that there is a risk of damaging. We can accept the return of such an item only in the case that it has shown some oxidation of the metal, in which case we restore it and send it back to you.

Depending on the payment method of your order, your refund will be completed within 30 days from the date we receive the products. Our company reserves the right to change prices without notice. In this case, the products are invoiced based on the value they had your order was placed.

Please contact us before returning a product by calling at +30 210 99 64 841 or by sending an e-mail at info@museummasters.gr.